Case Study: consulting

Digital Target Operation Model

botserve helped customer increase revenues, lower costs, and delight customers through reinventing the operating model

Challenge

Our customer is an SME(small and medium enterprize) lending provider in the UK. They were facing issues with high dropout where customers who initially showed interest in buying however decided not to buy

 

The overall challenge was to reduce the number of drop-outs and build a solution that is able to improve the processing time of each loan application

how we transformed

Discover: Understand As-is

Enhancing operating model requires a comprehensive diagnostic of current As-Is operation to understand the business challenges and how the technology can maximise potential. Our consultant performs a detailed review of backgrounds, opinions, experiences, and discipline. This process is key to informing the design phase of the project.

Results

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Digital Target operating Model

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Improve Customer Experience 

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20% improved customer acquisition 

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Improved revenue

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