success story: Analytics
Predictive Sales Analytics
botserve improved sales by 9 million for a hospitality aggregator by building a recommendation engine using advanced analytics
Our client is regional travel aggregator with a focus on the Middle East region. Their challenge was to manage its sales operations more efficiently to cater to a very competitive market to increase revenues.
They wanted to improve the productivity of their customer service operations and a higher rate of conversion while reducing the cost of customer care.
How we Transformed
Discover: Understand As-is
The first step of every transformation is correct understanding od As-Is. We performed a thorough diagnostics of the technology, process and data related to sales and customer contacts at each touch points. The analysis revealed lack of alternatives been offered.