success story: Analytics

Predictive Sales Analytics

botserve improved sales by 9 million for a hospitality aggregator by building a recommendation engine using advanced analytics

Challenge

Our client is regional travel aggregator with a focus on the Middle East region. Their challenge was to manage its sales operations more efficiently to cater to a very competitive market to increase revenues.

 

They wanted to improve the productivity of their customer service operations and a higher rate of conversion while reducing the cost of customer care. 

How we Transformed

Discover: Understand As-is

The first step of every transformation is correct understanding od As-Is. We performed a thorough diagnostics of the technology, process and data related to sales and customer contacts at each touch points. The analysis revealed lack of alternatives been offered.

Results

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40% increase in revenue

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95% Accuracy

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 £9 million increase in revenue

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19% improvement on cross sell

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